ORDERING
Why Should I Buy Online?
- Efficiency: Ordering online provides quicker access to prices and a streamlined order confirmation and payment process, saving you valuable time.
- Traceability: Easily access your order history whenever needed.
- Reordering: Reorder products with a few clicks based on past orders, eliminating the need to search through documents and emails.
How Can I Order?
- Use our online platform to add desired products to your cart, proceed to login, and complete the ordering process. An order summary will be emailed to you and stored in your account.
PRICING & PAYMENTS
Delivery Charges: Delivery is free of charge.
Bulk Order Discounts: Contact our Sales Department for special rates on bulk orders.
In-Person Payment for Generated Quote: Yes, visit our shop ABS Furniture (Male’/ Hulhumale) to make the payment.
Payment Methods: Choose from BML Payment Gateway, Bank Transfer, or Cheque.
BML Payment Gateway Error: Verify your account balance and card details. If the issue persists, contact your bank.
Inclusion of GST: Yes, all prices include GST as per Tax Authority rulings.
DELIVERY & ASSEMBLY
Furniture Not Arrived: Contact our hotline number 3320051 or Viber/whatsapp number 7214932 with your order details for assistance.
Pick Up from ABS Furniture: Yes, during business hours, you can pick up your order with staff assistance.
Delivery Duration: 2 to 4 business days from order confirmation.
Delivery Charges: Delivery is free of charge.
Delivery Locations: We offer delivery services to Male’, Hulhumale’, as well as boat deliveries within Male’.
Changing Delivery Address: Address changes can be made before the order is dispatched.
Order Tracking: Contact us through hotline, Viber, or social media handles.
Delivery Timeframe: Our Delivery team will schedule a suitable time with you before delivery.
Assembly Services: Yes, our skilled assembly staff provide seamless assembly for your convenience.
Assembly Duration: Assembly time varies based on furniture type and available space.
SECURITY
Credit/Debit Card Details Storage:We do not store your card details; payments are processed through BML Payment Gateway.
Personal Information Safety: Our web store is secured with an SSL certificate, ensuring encrypted data protection.
Verification of Shop Calls: Beware of scams. We don't request payments for prizes. Call us at our Hotline if suspicious.
RETURNS & CANCELLATION
Returning Purchases: Refer to our Return Policy. For inquiries, contact our Hotline or Viber.
Return Policies: Refer to our Return Policy for details.
Return Notice Period:Refer to our Return Policy for eligibility and details.
Refunds for Returns: Refer to our Refund Policy. Contact us for clarifications.
Charges for Returns:Refer to our Return Policy for charges.
Returns without Packaging: Refer to our Return Policy for eligibility.
Cancellations After Ordering: Refer to our Order Return Policy
CUSTOMER CARE
Damaged Delivery: Call our Hotline or Viber for assistance.
Post-Delivery Faults: Notify our Customer Service to address issues.
Complaints: Contact us through Hotline or Viber for complaint resolution.